TL;DR
Sr. Associate, Sales Support (Renewals): Managing quote renewals for software/licenses and providing customer support for account activation and onboarding with an accent on ensuring smooth coordination with sellers and partners. Focus on following up on contracts to drive revenue and collaborating with internal teams to support sales operations.
Location: Willing to work on day shift (SG time zone) and 10 days RTO/monthly
Company
Ingram Micro is a leading technology company for the global information technology ecosystem.
What you will do
- Manage quote renewals for software/license renewals.
- Provide email and customer support for account activation and onboarding.
- Coordinate with sellers and partners to ensure smooth onboarding and support.
- Follow up on contracts to drive revenue and ensure timely processing.
- Collaborate with internal teams to support sales operations and customer experience.
Requirements
- College graduate of any course; or High School Diploma (but should have at least 5 years functional experience)
- Mut have at least 3-4 years BPO experience in Quote Renewals, Retention, Customer Service, or other related roles
- Background in supply chain or IT distribution is highly preferred
- Experienced with MS Excel for reporting and tracking
- Strong time management and organizational skills
- Average to Good English communication skills
- Willing to work on day shift (SG time zone) and 10 days RTO/monthly
Culture & Benefits
- Accelerate your career.
- Shape the future.
- Join the organization that's driving the world's technology.