TL;DR
Client Services Manager (Technology): Manage end-to-end recruitment project delivery for a global technology client with an accent on client relationship management, quality assurance, and operational excellence. Focus on leading recruitment teams, ensuring SLA compliance, and driving customer satisfaction in a hybrid onsite/remote setup.
Location: Hybrid in Singapore with 2 days onsite at Depot Road
Company
Korn Ferry is a global consulting firm specializing in talent lifecycle services including organizational strategy, talent acquisition, and leadership development.
What you will do
- Manage recruitment project deliverables end to end ensuring quality and SLA adherence.
- Build and maintain strong client relationships and manage expectations effectively.
- Identify risks and opportunities for improvement in project delivery.
- Lead and motivate a recruitment delivery team across the APJ region.
- Prepare and participate in project reviews and reporting for clients and senior management.
- Ensure timely and accurate data updates and quality checks in project systems.
Requirements
- Must be based in Singapore with hybrid work model (2 days onsite, 3 days remote)
- 10+ years recruiting experience with team management across APJ region
- Experience hiring for Technology, Sales, and Corporate functions in tech sector preferred.
- Strong understanding of recruiting metrics, SLAs, and reporting standards.
- Proficiency in MS Office and Applicant Tracking Systems.
- Excellent communication skills in English and ability to work in a fast-paced environment.
Culture & Benefits
- Hybrid working model supporting work-life balance.
- Opportunity to join a newly formed regional team and expand talent acquisition expertise.
- Global consulting firm with diverse and inclusive culture.