TL;DR
In-life 24/7 Operations Professional (Linux): Providing round-the-clock support for Enterprise Cloud Infrastructure with an accent on incident resolution and maintaining system stability. Focus on troubleshooting high-impact incidents, managing Linux/Unix systems, and collaborating with cross-functional teams to ensure uninterrupted business operations.
Location: Must be based in or able to commute to the Sheffield office in the United Kingdom. Role involves a shift pattern of 12-hour cycles (days and nights) with the final night shift eligible for remote work.
Company
BT Group is a leading global telecommunications company and one of the UK’s largest digital infrastructure providers, currently transforming its networks and systems to connect millions of premises.
What you will do
- Provide 24/7 incident support for the Enterprise Cloud infrastructure estate.
- Deploy changes and implement service requests to maintain infrastructure health.
- Collaborate with vendors to resolve complex infrastructure faults.
- Troubleshoot high-impact incidents in coordination with Application Support and Service Management teams.
- Monitor and maintain the stability of Windows, Unix, and virtualized server environments.
Requirements
- Strong problem-solving abilities and experience managing Linux operating systems via command line.
- Familiarity with virtualization technologies such as VMWare ESX, Microsoft Hyper-V, or Kubernetes.
- Solid understanding of Incident and Change Management processes.
- Effective verbal and written communication skills for explaining technical concepts to various stakeholders.
- Proactive and self-motivated approach to professional growth and process improvement.
- Must be available for 12-hour shift patterns on an 8-day cycle including nights.
Nice to have
- Experience using ServiceNow for incident and change management.
- Knowledge of Windows Server, Solaris, or HPUX environments.
Culture & Benefits
- Competitive salary with a 10% on-target bonus.
- BT Pension scheme with up to 10% employer contribution.
- 25 days annual leave plus bank holidays, increasing with tenure.
- Enhanced family leave policy (18 weeks full pay) and comprehensive women’s health support.
- Access to 24/7 private virtual GP appointments.
- World-class training, development opportunities, and internal share saving schemes.