TL;DR

Implementation Specialist: Connecting customer systems to the ChannelEngine platform and various marketplaces, focusing on maximizing platform adoption, driving customer value, and ensuring smooth onboarding. Focus on optimizing customer use, collaborating with product teams, and facilitating API connections for channel integrations.

Location: Hybrid work model, must currently be based in Leiden, Netherlands.

Company

ChannelEngine is a product company that specializes in connecting customer systems to its platform and various marketplaces, facilitating e-commerce operations.

What you will do

  • Take ownership of assigned work items, analyzing current customer platform use, and optimizing ChannelEngine adoption.
  • Collaborate closely with the Revenue team to ensure accurate and efficient platform configurations.
  • Monitor and evaluate customer usage, identifying opportunities for improvement and new features to explore.
  • Maintain up-to-date knowledge of ChannelEngine’s features to solve customer challenges and enhance their experience.
  • Provide valuable feedback to the Product team to improve features based on user experience.
  • Oversee the end-to-end onboarding process for new customers, including system and API connections.

Requirements

  • 2+ years’ experience in managing onboarding projects, creating and tracking timelines, and coordinating cross-functional teams.
  • Proficiency in working with APIs, handling authentication, and troubleshooting common API issues.
  • Ability to work independently and proactively with a can-do attitude.
  • Good communication skills in English and preferably Dutch.
  • Must currently live near Leiden, Netherlands.

Nice to have

  • E-commerce / marketplace / integrator experience.
  • Familiarity with Hubspot.

Culture & Benefits

  • Work in an open and collaborative environment with diverse colleagues from over 40 nationalities.
  • Enjoy a professional, yet informal work environment that encourages trying new things and sharing ideas.
  • Benefit from a good work-life balance with flexible hours, hybrid-working, and the freedom to take workcations.
  • Receive continuous feedback to track progress and facilitate professional development.
  • Be empowered with autonomy to make independent decisions and take ownership of work.
  • Access free mental healthcare support to ensure mental and emotional well-being.
  • Receive equity benefits to grow together with the company.

Hiring process

  • Initial screening call with the recruitment team.
  • Video meeting with the Team Leads.
  • Final meeting with another team member and the Department Head.