TL;DR
Associate Solutions Engineer (AI Platform): Supporting the delivery of AI-powered solutions for enterprise customers with an accent on technical evaluations and pre-sales engagements. Focus on collaborating with Account Executives to understand customer pain points and assisting in identifying tailored solutions that drive value.
Location: Must be in San Francisco
Salary: $100K – $130K
Company
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
What you will do
- Work closely with senior Solutions Engineers, Account Executives, and Product teams.
- Articulate Decagon’s value and support technical evaluations.
- Contribute to customer success during pre-sales engagements.
- Learn and use technical tools to build basic product demonstrations.
Requirements
- 1–2 years of experience in a customer-facing role such as solutions consulting, technical support, product specialist, or pre-sales engineering.
- Have a technical foundation, whether through a software engineering background, CS degree, or hands-on coding experience.
- Eager to collaborate with Account Executives to understand customer pain points and assist in identifying tailored solutions that drive value.
- Comfortable learning and using technical tools to build basic product demonstrations, leveraging Decagon’s platform to align with customer use cases.
- Have strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Thrive in a fast-paced, collaborative environment, and are excited to learn from experienced team members while contributing to real customer projects.
Nice to have
- Experience in high-growth startup environment
Culture & Benefits
- In-office company, driven by a shared commitment to excellence and velocity.