TL;DR
IT Technical Account Manager (MSP): Managing technical relationships and strategic IT planning for 20-30 client accounts with an accent on vCIO advisory functions and Microsoft enterprise infrastructure alignment. Focus on conducting quarterly consultations, building long-term client trust, and translating technical complexities into actionable business value.
Location: Must be based in Portland, OR (Onsite)
Salary: $80,000 – $110,000 base + commission/bonus
Company
CRB Workforce is an IT staffing and workforce solutions provider.
What you will do
- Conduct quarterly consultations with clients to assess IT maturity and strategic needs.
- Provide technical recommendations for onboarding and long-term infrastructure planning.
- Develop and present strategic technology roadmaps aligned with business goals.
- Create scopes of work for IT systems, hardware, and software implementations.
- Collaborate with internal engineers and support teams to ensure service delivery excellence.
- Act as a trusted advisor to client stakeholders to maintain retention and growth.
Requirements
- Must be a US Citizen or Permanent Resident.
- Extensive experience working in a Managed Services Provider (MSP) environment is required.
- Strong technical proficiency in Microsoft enterprise platforms and general IT infrastructure.
- Excellent communication and client-facing skills with the ability to engage business leaders.
- Proven track record in managing technical relationships and strategic planning.
Nice to have
- IT certifications such as Net+, MCP, MCA, MCSE, Cloud, or Firewall.
- Prior experience in roles like IT Project Engineer, Helpdesk management, or IT Sales Consulting.
Culture & Benefits
- Comprehensive benefits package provided.
- Guaranteed first-year bonus to facilitate client relationship building.
- Opportunity for growth through a commission/bonus structure.
- Advisory-focused environment that prioritizes long-term client alignment over transactional sales.