TL;DR

Lead Software Engineer (Systems): Designing and developing highly available backend systems and cloud-native services with an accent on system scalability, fault tolerance, and modular architecture. Focus on architecting complex multi-tenant applications, optimizing performance, and mentoring engineering talent.

Company

Freshworks builds uncomplicated, AI-powered enterprise service software that delivers exceptional customer and employee experiences for over 72,000 companies globally.

What you will do

  • Architect and develop robust, scalable, and fault-tolerant backend systems and APIs.
  • Lead full-lifecycle projects from initial requirements gathering to final deployment and maintenance.
  • Drive engineering best practices including OOPS, design patterns, and system optimization.
  • Ensure 99.99%+ availability and security of production systems through advanced monitoring.
  • Partner with cross-functional teams including SREs and Product Managers to deliver platform capabilities.
  • Mentor 2–4 engineers and facilitate high-level technical discussions across teams.

Requirements

  • 6 to 9 years of professional experience in building complex backend systems and infrastructure.
  • Deep expertise in Data Structures, Algorithms, and Object-Oriented Design principles.
  • Proven ability to architect scalable High-Level (HLD) and Low-Level (LLD) system designs.
  • Strong experience with RDBMS, caching, distributed queues, and microservices architecture.
  • Hands-on proficiency with CI/CD pipelines, DevOps tooling, and cloud platforms like AWS or GCP.
  • Demonstrated experience using AI-assisted development tools to optimize engineering velocity and code quality.

Culture & Benefits

  • Commitment to diversity, equity, and inclusion across all backgrounds and demographics.
  • Opportunity to work on enterprise-grade global software impacting over 72,000 organizations.
  • Environment fostering ownership, technical depth, and professional growth.
  • People-first approach leveraging AI to improve workplace productivity and eliminate friction.