TL;DR

Senior Learning Enablement Specialist (Operations): Drives strategy and supports Operations learning & development programs that strengthen employee skills across the employee life cycle with an accent on leading the learning strategy and program effectiveness across Operations Teams including Contact Center. Focus on ensuring trainers and SMEs have materials and training they need to be successful in deliver live learning sessions.

Location: Must be based in the United States

Salary: $85,000 - $95,000

Company

Progyny is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers.

What you will do

  • Partner with HR Business Partners and business leaders to identify learning needs and recommend targeted solutions.
  • Design programmatic strategy with some development and delivery of learning content with emphasis on New Hire and Ongoing development of operations roles.
  • Conduct skill analysis and work with the business to evaluate quality to recommend, design and implement solutions to close skill gaps.
  • Develop content as needed and/or work with Learning Designers on learning solutions.
  • Facilitate sessions that equip SMEs, trainers and supervisors to ensure they can confidently deliver accurate content and ensure successful knowledge transfer to employees.
  • Monitor program success and Track participation, collect feedback, and analyze results to continuously improve learning impact.

Requirements

  • 6 years+ of experience as a Learning Strategist or Learning Business Partner Development with emphasis in call center environment and/or healthcare.
  • Experience with instructional design and building blended learning solutions (in-person, virtual, and digital).
  • Strong facilitation and presentation skills, with the ability to engage diverse groups effectively.
  • Ability to manage projects, deadlines, multiple stakeholders and matrixed team members simultaneously.
  • Strong communication skills and the ability to influence without authority.
  • Bachelor’s degree required; professional coaching certification or applicable HR/L&D certifications a plus.

Culture & Benefits

  • Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
  • Menopause and midlife care
  • Health, dental, vision and life insurance options for employees and family
  • Free in-person, virtual and text-based mental health and wellness support
  • Paid time off, including vacation, sick leave, personal days and summer flex time
  • Company equity