TL;DR
Customer Success Manager (SaaS): Manage and grow customer relationships by driving product adoption, retention, and advocacy with an accent on strategic guidance and client renewals. Focus on managing complex accounts, coordinating cross-functional teams, and delivering value to technology-focused customers.
Location: Hybrid role based in San Francisco, United States
Salary: $94,620 - $102,000 per year
Company
Braze is a leading customer engagement platform empowering brands with AI-powered personalized marketing and cross-channel messaging.
What you will do
- Serve as main point of contact and trusted advisor for customers.
- Partner with Account Executives to align commercial goals and drive renewals and retention.
- Build shared Success Plans to drive feature adoption and help customers achieve objectives.
- Analyze product usage to identify opportunities and risks to account health.
- Coordinate with internal teams to ensure seamless customer support and onboarding transitions.
- Drive customer advocacy and provide ongoing education to maximize product value.
Requirements
- Location: Must be based in the United States.
- 2-5 years experience in Customer Success, Onboarding, Implementations, or Project Management.
- Excellent communication and relationship-building skills.
- Experience managing complex accounts with multiple stakeholders.
- Domain knowledge in SaaS, Mobile, APIs, Marketing Automation, or Programming (HTML).
- Strong time management and intellectual curiosity.
Culture & Benefits
- Competitive compensation including equity and comprehensive benefits.
- Flexible paid time off and family services including fertility benefits and parental leave.
- Professional development with career pathing and learning stipends.
- Hybrid work environment fostering community and innovation.
- Employee Resource Groups and opportunities for community engagement.
- Recognized as a Great Place to Work® in multiple countries.