TL;DR
Loyalty Manager (Igaming): Building and managing relationships with high-value players in the French market with an accent on retention, VIP engagement, and personalized player journeys. Focus on analyzing player behavior, executing targeted retention campaigns, and driving long-term player value without excessive reliance on bonuses.
Company
A global startup providing B2B services in marketing, tech, and data analytics for the iGaming industry, backed by over 15 years of veteran expertise.
What you will do
- Manage a portfolio of potential and existing VIP players through direct communication channels.
- Reactivate, upsell, and escalate users to VIP status based on performance triggers.
- Monitor player behavior, including deposits, withdrawals, and gaming activity.
- Collaborate with support and payments teams to ensure seamless player experiences.
- Execute and track performance of retention campaigns and reward offers.
- Maintain high standards of player communication and relationship building.
Requirements
- Proven experience in customer service, CRM, or user engagement roles.
- Fluent English and native French language skills are required.
- Ability to build trust with players effectively.
- Familiarity with iGaming products and user behavioral patterns.
- Proficiency in CRM tools, Slack, and data dashboards.
- Comfortable working with performance KPIs and analytical reports.
Nice to have
- Previous experience working specifically with VIP players in the iGaming industry.
- Background in fast-paced, performance-driven environments.
Culture & Benefits
- Part of a vibrant international community spanning over 10 global locations and 40+ nationalities.
- Involvement in a dynamic phase of hyper-growth and scaling.
- Opportunities for professional growth and impact in international markets.
- Collaborative workplace focused on innovation and data-driven results.