TL;DR

Public Incidents Communications Coordinator (PR): Managing regional teams and crisis communication frameworks for high-impact safety incidents with an accent on interdisciplinary coordination between PR, support, and incident investigation units. Focus on minimizing reputational risk, optimizing incident response workflows across the LATAM region, and ensuring consistent communication quality.

Location: Hybrid, based in Lima, Peru.

Company

inDrive is a global ride-hailing and service platform committed to challenging social injustice and improving human lives through fair pricing and people-centric technology.

What you will do

  • Enhance public incident management workflows across cross-functional teams.
  • Shape and execute crisis communication frameworks to ensure transparency during sensitive situations.
  • Coordinate between incident response, customer support, social media, and PR agencies.
  • Manage and supervise regional teams, setting priorities and ensuring response quality.
  • Participate in investigations for critical, high-impact safety cases.
  • Optimize incident management processes specifically for the LATAM and Brazil markets.

Requirements

  • Proven experience in Project Management, Crisis Management, or Urgent Customer Support at a leadership level.
  • Proficiency in written and spoken English.
  • Demonstrated ability to work independently with a focus on achieving measurable results.
  • Strong experience in managing cross-functional team workflows.

Culture & Benefits

  • Opportunity to make a tangible impact on a global ride-hailing industry scale.
  • Professional growth opportunities within a fast-expanding international company.
  • Work on innovative, people-first service solutions.
  • Competitive salary package.