TL;DR
Associate Customer Experience Operations Manager (Ecommerce): Supporting the implementation and improvement of tools and workflows across customer experience platforms with an accent on system configuration, documentation, and operational efficiency. Focus on managing tool enhancements, troubleshooting end-user issues, and ensuring data integrity to optimize cross-functional team workflows.
Location: Must be based in the Philippines
Company
A leading cloud commerce platform empowering retail and hospitality businesses in over 100 countries.
What you will do
- Manage the intake, triage, and configuration of CX tool enhancement requests.
- Build and test workflows, automations, and dashboards within CX platforms.
- Maintain comprehensive documentation of tool configurations and governance standards.
- Provide daily operational support and troubleshooting for end users.
- Monitor adoption and data integrity to identify risks and improvement opportunities.
- Collaborate with stakeholders to deliver high-quality, scalable solutions.
Requirements
- Experience in customer operations, enablement, or technical support roles.
- Exposure to CX platforms, CRMs, or customer lifecycle tools.
- Strong technical problem-solving and organizational abilities.
- Must be located in the Philippines.
Culture & Benefits
- Permanent work-from-home setup with WFH allowance.
- HMO coverage for employee and two dependents from day one.
- Paid time off including 15 vacation days and 10 sick leaves.
- Monthly food allowance and annual health/wellness budget.
- Access to mental health support and LinkedIn Learning licenses.
- Diverse, inclusive team culture with regular online and in-person events.
Hiring process
- Interviews conducted entirely via Zoom or Google Meet.