TL;DR

Business Operations: Supporting systems, processes, and insights that enable the company to scale and deliver high-quality experiences for providers, patients, and partners with an accent on structured problem-solving, operational performance, and driving business clarity. Focus on improving operational workflows, identifying bottlenecks, and partnering with stakeholders.

Location: NYC or SF-based, and able to join team in-office on a hybrid rhythm.

Company

Fay is building AI-powered infrastructure to transform preventative healthcare by connecting providers, patients, and payers to revolutionize preventative care delivery.

What you will do

  • Partner with Strategic Initiatives and cross-functional leaders to analyze performance trends and recommend actions that drive growth.
  • Design and improve operational workflows for key parts of the provider and patient experience.
  • Lead medium-sized projects from problem definition to execution.
  • Build dashboards and reporting to track marketplace performance and operational health.
  • Support forecasting, pricing work, funnel analysis, and evaluating new business initiatives.

Requirements

  • 3+ years of experience in management consulting, BizOps, strategy & operations, business analysis, or similar roles in high-growth environments.
  • Strong structured problem-solving abilities with comfort operating in ambiguity.
  • Solid experience with data analysis, including spreadsheets, dashboards, and basic SQL (or willingness to learn).
  • Demonstrated experience owning cross-functional projects end-to-end.
  • Operational fluency—ability to understand workflows, identify bottlenecks, and design scalable processes.
  • NYC or SF-based, and able to join team in-office on a hybrid rhythm.

Nice to have

  • Comfortable writing basic SQL queries.
  • Experience in a healthcare, marketplace, or operations-heavy environment.
  • Experience partnering with Product or Engineering.
  • Exposure to KPI design, unit economics modeling, or forecasting.

Culture & Benefits

  • Move together to achieve ambitious goals.
  • Work hard, stay energized, and make time to celebrate the wins along the way.