TL;DR

Senior Java Solution Support Engineer (Java): Providing 24x7 operational and upgrade support for cloud, SaaS, ASP, and hosted Java-based solutions with an accent on driving incident resolution and deploying changes. Focus on supporting the full stack of web-based applications, implementing platform solutions, and ensuring environment stability.

Location: Remote (Mexico)

Company

FICO is a leading global analytics software company helping businesses in 100+ countries make better decisions, specializing in Big Data analytics, AI, machine learning, and optimization for financial services.

What you will do

  • Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
  • Assist with the operations and stability of the environments, contributing to continuous improvement.
  • Drive incidents to resolution during scheduled upgrade activities, on-call rotations, and operational tasks.
  • Lead solution deployments, promotions, patches, and upgrades across environments.
  • Set up monitoring and alerting, investigate incidents, and drive resolution.
  • Perform post-upgrade regression testing, performance validation, and sizing.

Requirements

  • Proven experience working with platform, SaaS, and component solutions.
  • Experience deploying and troubleshooting Java-based multi-tier application systems.
  • Knowledge of web technologies, multi-tier application services, and networking fundamentals (DNS, load balancing, TLS).
  • Strong Linux proficiency and comfort working in command-line environments.
  • Experience with container orchestration (Kubernetes, Docker) and related tooling.
  • Experience with AWS core services (EC2, S3, Athena) and basic knowledge of managed Kubernetes offerings.
  • Familiarity with message brokers or event streaming platforms (e.g., Kafka).
  • Familiarity with observability tools such as Splunk, Grafana, or ELK/OpenSearch.
  • Working knowledge of relational database systems.

Nice to have

  • Familiarity with ITIL standards and practices.
  • ServiceNow experience.

Culture & Benefits

  • An inclusive culture strongly reflecting core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • Opportunity to make an impact and develop professionally.
  • Highly competitive compensation, benefits, and rewards programs.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events.