TL;DR
Customer Account Manager (SaaS): Manage the end-to-end sales cycle and build a strong pipeline for Gainsight’s AI-powered customer success platform with an accent on consultative selling, stakeholder management, and enterprise sales. Focus on managing complex sales cycles, driving revenue growth, and collaborating cross-functionally with Customer Success, Marketing, and Product teams.
Location: Remote within the United States (MI, TX, TN, SC, RI)
Salary: $90,000–$100,000 USD annually plus commission and equity participation
Company
Gainsight is an AI-powered SaaS company focused on customer success, trusted by over 2,000 companies worldwide.
What you will do
- Manage the full sales cycle and achieve sales quotas within assigned US territories
- Maintain pipeline health through proactive sales development and discovery processes
- Conduct product demonstrations and respond to RFPs to support sales opportunities
- Collaborate with Customer Success and Professional Services teams to drive renewals and support implementations
- Provide market and competitive intelligence feedback to internal teams
- Travel up to 25-30% annually for customer meetings, trade shows, and events
Requirements
- Location: Must be based in the United States with remote work allowed in MI, TX, TN, SC, RI
- Bachelor's degree or equivalent experience
- Minimum 5 years of enterprise SaaS sales experience with Fortune 1000 companies
- Experience engaging C-suite executives and managing complex sales cycles with six-figure deals
- Proven track record of quota achievement and strong consultative selling skills
- English proficiency at least B2 level
Culture & Benefits
- Comprehensive benefits including fully covered medical premiums, dental, vision, 401(k), and flexible PTO
- Remote work options with coworking space access globally
- Equity participation and commission-based compensation
- Dedicated Recharge Holidays quarterly for work-life balance
- Supportive, inclusive, and human-first culture focused on innovation and collaboration