TL;DR
Operations Manager (Igaming): Responsible for the technical and operational "engine" of the market, acting as the link between local requirements and HQ functional teams. Focus on platform stability, security, and peak efficiency, ensuring alignment with organizational goals.
Location: Onsite in New Belgrade, Serbia
Company
An IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry, with products successfully implemented in European, African, and Latin American markets.
What you will do
- Oversee daily platform functionality, monitoring performance and gameplay stability.
- Design, document, and optimize Standard Operating Procedures (SOPs) and Cross-team Workflows.
- Lead the incident response process and coordinate User Acceptance Testing.
- Implement live KPI dashboards and alerting systems to track SLA adherence and identify potential risks.
- Manage back-office access rights.
- Serve as the main point of contact between local operations and HQ shared services to ensure goal alignment.
Requirements
- 2+ years of experience in iGaming operations, business operations, or service delivery.
- Hands-on experience with Jira, Confluence, and BI/Reporting dashboards and CRM.
- Understanding of incident handling, process design, and performance tracking.
- Excellent English skills (Spanish is a plus).
Culture & Benefits
- Competitive salary and annual review.
- Rapid growth opportunities.
- Private health insurance and Fit Pass.
- Work-life balance with Power-Up Fridays and 25 days of paid vacation.
- Modern and comfortable office with free fruits, snacks, and a playroom.
- Corporate events, team-building activities, and birthday vouchers.