TL;DR
Customer (Billing) Support Agent (Hungarian): Delivering world-class customer service and technical support for clients' customers with an accent on managing support tickets, troubleshooting issues, and ensuring first-time resolution. Focus on maintaining high customer satisfaction and productivity metrics in a fast-paced environment.
Location: Hybrid (Work from home and in-office located in Bellevue, WA)
Salary: $23.00–$25.50 USD/hour
Company
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, providing expertise to bridge the gap between strategy and execution for clients.
What you will do
- Deliver world-class customer service following established policies and standards.
- Manage and respond to customer support tickets within established SLAs and performance guidelines.
- Troubleshoot issues using appropriate resources and desktop tools.
- Communicate information to customers in writing, aiming for first-time resolution.
- Multitask between multiple tools and systems, applying knowledge to customer situations.
- Coordinate internally with other teams and resolve escalated inquiries.
Requirements
- Minimum of 1 year of customer service experience.
- Written and verbal fluency in English language required, must pass Language Assessment Test.
- Written and verbal fluency in Hungarian required, must pass Language Assessment Test.
- Comfortable using computers, proficient typing skills, and initial troubleshooting ability.
- Proficient with Microsoft Office Suite or related software.
- Ability to function well in a high-paced, metric-driven, and at times stressful environment.
Nice to have
- Some online game knowledge and experience preferred.
Culture & Benefits
- Full medical, dental, and vision coverage.
- Flexible Spending Account.
- 401k program.
- Competitive PTO offerings and Parental Leave.
- Opportunities for professional growth and development.
- Focus on a healthy and happy team culture.