TL;DR
Tech Operations Engineer II: Providing day-to-day support for electronic trading and clearing applications with an accent on monitoring customer facing environments and efficiently triaging incidents. Focus on ensuring the health of technology systems and business needs, adhering to strict guidelines and policies to reduce overall risk and impact.
Location: Chicago
Salary: $32.06--$53.41
Company
CME Group is the world’s leading derivatives marketplace.
What you will do
- Monitor all customer facing environments within the Clearing & Trading business units
- Remediate systems & application issues in these environments
- Escalate issues to appropriate next level of support in a timely manner
- Accurately report incidents to management
- Learn and execute triage, escalation protocol and recovery procedures per application/business area
- Document timeline of events for incident reporting and post mortem
Requirements
- Basic proven Linux knowledge
- Experience with incident/issue management systems and process
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
- Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
- Cloud platform experience
Culture & Benefits
- Competitive total rewards package
- Annual target bonus opportunity
- Opportunity to become an owner in the company through our broad-based equity program
- Comprehensive health coverage
- Retirement package that includes both a 401(k) and an active pension plan
- Highly competitive education reimbursement provisions, paid time off and a mental health benefit