TL;DR
Helpdesk Support Specialist (System Engineering): Provide on-site and remote technical support, troubleshooting hardware, software, and network issues with an accent on enterprise computing environment support. Focus on resolving helpdesk tickets, maintaining equipment inventories, and creating knowledge base documentation.
Location: On-site in Costa Rica (CR)
Company
TransPerfect is the world’s largest provider of language services and technology solutions for global business, operating in over 90 cities worldwide.
What you will do
- Resolve helpdesk tickets and provide daily on-site support
- Troubleshoot hardware, software, and network issues; escalate complex problems
- Install, configure, and support desktops, laptops, printers, and peripherals
- Maintain and track inventories of computing equipment
- Create and maintain knowledge base documentation
Requirements
- Must work on-site in Costa Rica
- 2+ years of IT-related work experience
- Good technical troubleshooting skills and excellent communication (oral and written)
- Knowledge of Windows 10/11, Mac OS, MS Office, SharePoint, OneDrive, Zoom, Duo, Slack, Teams
- Tier 1 network support knowledge (TCP/IP, WiFi, DHCP, DNS, cabling)
- Ability to lift up to 50 lbs and multitask in a fast-paced environment
Nice to have
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP)
- VOIP experience
- Associate or Bachelor’s degree in IT or related field preferred
Culture & Benefits
- Work in a highly productive team environment
- Exposure to enterprise computing environment
- Equal employment opportunity regardless of personal characteristics