TL;DR
Middle Payment Account Manager (Fintech): Managing client relationships and driving operational excellence within the payments division with an accent on stakeholder communication, KPI monitoring, and strategic development. Focus on identifying growth opportunities, collaborating with cross-functional teams to resolve complex issues, and optimizing account management workflows.
Location: Remote (Worldwide)
Company
A technology company specializing in innovative solutions for the iGaming and fintech industries.
What you will do
- Develop and maintain strong, long-term relationships with clients and key stakeholders.
- Analyze and forecast key metrics related to payment operations.
- Create strategic development plans tailored to individual client business needs.
- Collaborate with PSP BizDev, Tech, and BAM departments to propose effective solutions.
- Identify opportunities for process improvements to enhance operational efficiency.
- Communicate client requirements effectively across internal teams.
Requirements
- At least 2 years of professional experience in managing client relationships.
- Excellent knowledge of Russian and advanced proficiency in business English (B2).
- Strong negotiation, communication, and analytical skills.
- Deep understanding of the IT industry and its primary processes.
- Proven time management and ability to develop skills continuously.
Nice to have
- Experience in Fintech, Payments, or PSP environments.
- Familiarity with the iGaming or gambling industry.
- Basic knowledge of Devcode or platform functionality.
Culture & Benefits
- Comprehensive private insurance and mental health programs.
- Paid gym memberships and free online English lessons.
- Local language courses and additional annual leave day.
- Opportunities for professional upskilling through internal workshops and conferences.
- Access to global team participation in corporate events and professional development programs.