TL;DR
Customer Success Manager (Portfolio Accounts): Manage and drive adoption and retention for a large customer base using Asana's collaboration software with an accent on customer engagement, satisfaction, and business outcome achievement. Focus on designing workshops, co-creating strategies, and mitigating risks to ensure long-term customer success and retention.
Location: Chicago office with an office-centric hybrid schedule (Monday, Tuesday, Thursday in-office; Wednesday and Friday work from home options)
Salary: $116,800 - $132,800
Company
Asana is a leading platform for human + AI collaboration, recognized for workplace culture and innovation, with 13+ offices worldwide.
What you will do
- Manage a portfolio of customers across industries and stages to drive adoption and retention.
- Conduct discovery and lead design workshops to understand and improve customer processes using Asana.
- Deliver business reviews highlighting value realized and opportunities for deeper engagement.
- Empower customers to become self-sufficient champions of Asana.
- Collaborate cross-functionally with Sales, Renewals, Support, and Finance to manage risks and opportunities.
Requirements
- Location: Must work from Chicago office with hybrid schedule
- 5+ years in Account Management or Customer Success roles.
- Strong communication skills with diverse audiences including executives.
- Customer-centric mindset with proven risk mitigation and retention strategies.
- Self-motivated, curious, and adaptable in ambiguous environments.
- Interest in AI tools and emerging technologies to enhance productivity.
Culture & Benefits
- Comprehensive compensation including base salary, equity, and incentives.
- Mental health, wellness, and fitness benefits.
- Career coaching and support.
- Inclusive family building benefits.
- Long-term savings and retirement plans.
- In-office culinary options catering to dietary preferences.