TL;DR

AI Consultant (Agentic AI Platform): Leading enterprise adoption of an Agentic AI platform, helping customers design, deploy, and scale production-grade AI agents across mission-critical customer experience environments with an accent on executive advisory, AI architecture, and platform delivery. Focus on translating complex business challenges into scalable AI solutions and ensuring enterprise-grade governance and reliability at scale.

Location: Global / Hybrid

Company

NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety.

What you will do

  • Architect and deliver Agentic AI solutions using Cognigy’s orchestration, workflow, and integration capabilities.
  • Lead customers through discovery, design, pilot/POC, deployment, and continuous optimization of the Agent Development Lifecycle (ADLC).
  • Translate Cognigy’s technical capabilities into outcome-driven transformation narratives for executive stakeholders.
  • Provide structured field feedback to Product and Engineering teams to shape the next generation of Cognigy’s Agentic AI platform capabilities.
  • Support enterprise sales cycles with customized demos, architecture deep dives, and technical validation sessions.

Requirements

  • 10–15 years in enterprise SaaS, AI platforms, contact center technology, or digital transformation.
  • Deep experience with Conversational AI, LLM-powered systems, or workflow automation platforms.
  • Strong understanding of enterprise integrations (CRM, CCaaS, APIs, identity, data platforms).
  • Proven experience engaging C-level stakeholders in AI transformation discussions.
  • Knowledge of LLM architectures, RAG (retrieval-augmented generation), prompt engineering, and agent orchestration.
  • Bachelor’s degree in Computer Science, Engineering, Mathematics, or related technical field preferred.

Nice to have

  • Experience delivering solutions in regulated environments (finance, healthcare, telecom).
  • MBA or equivalent experience at the intersection of technology, strategy, and operations is a strong plus.

Culture & Benefits

  • NiCE is an equal opportunity employer.