TL;DR
Technical Support Specialist: Handling client inquiries and providing technical consultations with an accent on problem-solving and timely issue escalation. Focus on diagnosing technical problems and ensuring clear communication with both clients and internal teams.
Location: Onsite in Yerevan, Armenia
Company
altegio is an IT product company with offices in 5 countries, providing digital business transformation solutions to entrepreneurs in 81 countries.
What you will do
- Handle incoming chats and calls efficiently.
- Provide technical consultations to clients and internal colleagues.
- Escalate bug reports and feature requests to the second-line support team.
Requirements
- Strong communication skills and a willingness to work with people.
- A comprehensive approach to problem-solving, responsibility, and punctuality.
- Mandatory experience in technical support of at least 1 year.
- High level of computer literacy.
- Fluent Russian language.
Nice to have
- Knowledge of HTML and CSS.
- Experience working in large companies.
Culture & Benefits
- Official employment under Armenian Labor Code.
- Work from a new, comfortable office in central Yerevan.
- Work schedule: 2/2, from 8:00 AM to 8:00 PM.
- Free English language courses.
- Private medical insurance (DMS) after probation.