TL;DR
Senior Operations Manager (Logistics): Leading and scaling core operational processes in the Courier vertical across global markets with an accent on service quality, safety, and operational efficiency. Focus on managing complex cross-functional initiatives, building sustainable SOPs, and driving data-driven improvements to optimize courier delivery workflows.
Location: Almaty, Kazakhstan (Hybrid)
Company
inDrive is a global ride-hailing and delivery tech company with a mission to challenge injustice through fair pricing and people-first digital services across 48 countries.
What you will do
- Own and optimize end-to-end courier operations to improve service quality, reliability, and safety.
- Define, maintain, and scale operational processes, standards, and SOPs.
- Lead cross-functional initiatives across Product, Support, Safety, and Analytics teams.
- Analyze operational performance and drive data-driven improvements.
- Manage onboarding, setup, and performance of external service providers.
- Identify operational risks and gaps, ensuring timely mitigation while adapting solutions to regional regulatory requirements.
Requirements
- 5+ years of experience in Operations, Logistics, Delivery, or Marketplace environments.
- Proven ability to drive cross-functional initiatives without direct authority.
- Strong ownership mindset and capacity to operate independently.
- Analytical and process-driven approach to complex problem-solving.
- High level of English proficiency required.
- Strong communication and stakeholder management skills.
Culture & Benefits
- Stable salary and official employment.
- Health insurance coverage.
- Hybrid work model with a flexible schedule.
- Access to professional counseling services (psychological, financial, legal).
- Internal training and development programs with funding for external courses.
- Full work equipment provided.