TL;DR

Technical Writing Specialist (AI): Creating and maintaining product documentation for enterprise SaaS products while using Generative AI tools as part of the documentation workflow with an accent on accuracy and clarity. Focus on guiding AI and improving its results to enhance documentation quality, speed, and consistency.

Location: Hybrid - Must be based in San Ramon, CA and work 3 days a week in office.

Salary: $70,000 - $88,000

Company

PTC's software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

What you will do

  • Create and maintain product documentation such as user guides, online help, and release notes.
  • Use Generative AI tools to help draft, summarize, and improve documentation while ensuring accuracy and clarity.
  • Review and refine AI-generated content using strong editorial judgment.
  • Work with Product Managers, Engineers, UX designers, and Customer Success teams to understand features and user workflows.
  • Contribute to structured and modular documentation using templates and content reuse practices.
  • Support documentation review and publishing workflows across global teams.

Requirements

  • 4 years of experience writing or supporting documentation for software products (internships and academic projects welcome).
  • Strong written communication skills with attention to clarity and detail.
  • Understanding of documentation fundamentals such as task‑based documentation and user‑focused content design.
  • Experience with SaaS or enterprise software products.
  • Ability to learn new systems and technical concepts quickly.
  • This role requires some schedule flexibility to support collaboration with global teams across different time zones.

Nice to have

  • Familiarity with structured authoring tools (e.g., Arbortext or similar).
  • Exposure to Markdown, docs‑as‑code, or content management systems.
  • Experience working in Agile or Scrum development environments.

Culture & Benefits

  • Opportunity to become a PTC shareholder through our employee share purchase program.
  • Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.
  • Company values diverse ideas and perspectives, striving to create an inclusive environment.

Hiring process

  • PTC recruits on a rolling basis.
  • Candidates are considered as they apply, until the opportunity is filled.