TL;DR
Senior Manager Partner Enablement (Product Management): Lead strategy and execution of partner enablement programs globally, focusing on partner education, curriculum design, and content architecture. Focus on designing scalable learning paths, managing LMS/CMS platforms, and driving partner productivity and revenue growth.
Location: Hybrid role with onsite presence required 3x/week in Boston, MA, USA
Salary: $190,000 - $240,000 USD annually
Company
Freshworks builds uncomplicated service software delivering exceptional customer and employee experiences with a people-first AI approach, trusted by over 72,000 companies worldwide.
What you will do
- Own and evolve global partner enablement strategy aligned with go-to-market priorities.
- Design and deliver partner onboarding, certification, and continuous learning programs for technical and non-technical roles.
- Manage partner enablement content architecture and ensure content is current and impactful.
- Lead strategic implementation and ownership of LMS/CMS platforms, including Seismic.
- Provide leadership and prioritization for instructional design resources.
- Manage partner-facing communications and influence senior stakeholders across departments.
Requirements
- Must be based in or able to work onsite in Boston, MA, USA with hybrid schedule (3 days/week onsite).
- 8-10+ years in Partner, Sales, or Technical Enablement roles with partner ecosystem experience.
- Experience in SaaS or enterprise software; ITSM or CX industry preferred.
- Proven success building scalable enablement programs with measurable impact.
- Strong understanding of SaaS partner models and indirect revenue motions.
- Experience owning or leading LMS and CMS platforms; Seismic experience preferred.
Culture & Benefits
- Competitive salary with target bonus eligibility.
- Comprehensive dental, medical, vision, disability, and life insurance options.
- Equity and Employee Stock Purchase Plan (ESPP).
- Flexible paid time off and spending accounts.
- Commuter benefits and wellness programs.
- Adoption and parental leave benefits.