TL;DR
Solutions Analyst: Supporting technology for customers' exploration IS&T and subsurface data management environments with an accent on ensuring DAP server technology runs smoothly. Focus on proactively identifying and addressing issues, particularly as they relate to existing implementations.
Location: Hybrid working environment with a minimum of 2 days per week in the office.
Company
Seequent helps organisations to understand the underground, giving the confidence to make better decisions faster.
What you will do
- Monitor support queues and deliver responsive, high-quality first-tier support for the DAP solution.
- Provide second-tier support to established customer sites, helping solve more complex technical challenges.
- Proactively identify and address issues, particularly as they relate to existing implementations.
- Own the lifecycle of support tickets, including following up, communicating clearly, and ensuring timely, and satisfactory resolutions.
- Lead and execute DAP upgrades in alignment with project delivery schedules.
- Deliver training sessions at customer sites to aid with solution integration and adoption.
Requirements
- Bachelor’s degree in computer science or computer engineering is preferred.
- Experience in a customer-focused IT or Database Administrator role, with exposure to server-based data management technologies.
- Strong competence with Windows desktop and server technologies; network systems including internet connectivity/proxy/firewall, intranet, VPN; and cloud environments (Azure, Azure SQL, AWS).
- Strong technical knowledge of Microsoft IIS, SQL Server, DNS, DHCP and TCP/IP.
- MCSE and ITIL certification is an asset.
- Good understanding of enterprise data management requirements.
Nice to have
- Experience reviewing large geoscience data sets is an asset.
- Familiarity with earth science applications such as Leapfrog or Oasis Montaj is considered an asset.
Culture & Benefits
- Become part of a community of collaborative innovators.
- Open mindedness, connected teams, transparent communication, and leadership at any level.
- Our office hubs are fueled by barista-crafted coffee, games, table tennis, Lego, online trivia battles, and regular office team events.
- Competitive salary, flexible working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources.
Hiring process
- Apply today if this sounds like the role for you