TL;DR
Customer Experience Associate (Fintech): Providing high-quality support to cardholders and banking customers with an accent on resolving complex inquiries and troubleshooting product issues. Focus on acting as the voice of the customer to ensure service excellence and product improvement in a fast-paced environment.
Location: Must be based in Chicago, IL, Denver, CO, or Westlake, TX. Hybrid role requiring in-person office attendance 3 days every other week.
Salary: $21.30–$25.00/hour
Company
A mission-driven fintech company focused on democratizing finance for all by building next-generation financial products.
What you will do
- Act as a subject matter expert for Credit Card and Banking products.
- Assist cardholders with complex inquiries and independently troubleshoot issues.
- Collaborate with cross-functional teams to resolve customer concerns efficiently.
- Identify trends and provide feedback to internal teams to address product bugs.
- Maintain high standards of empathy and service quality in every customer interaction.
Requirements
- 2+ years of full-time work experience required.
- Must be located in Chicago, IL, Denver, CO, or Westlake, TX.
- Availability for hybrid office schedule (3 days every other week).
- Strong critical thinking and problem-solving skills.
- Flexibility to adapt to evolving processes and business needs.
Nice to have
- Basic understanding of financial products.
- Previous experience with text or email-based customer support.
- Working knowledge of Salesforce.
Culture & Benefits
- Comprehensive health insurance with 100% employer-paid premiums for employees.
- Annual lifestyle wallet for personal wellness and learning.
- Generous paid time off, company holidays, and parental leave.
- Dedicated mental health support for employees and dependents.
- Lively office environment with catered meals and stocked kitchens.