TL;DR
Senior Customer Success Engineer (Cybersecurity): Providing Darktrace customers with technical product solutions and supporting the adoption of the Darktrace platform and services. Focus on deployment health, value interventions, and identifying new use cases for Darktrace usage within the customer environment.
Location: London Office
Company
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.
What you will do
- Act as a Darktrace and security expert and consultant to customers.
- Conduct deployment discovery and architecture design reviews for existing customers.
- Work with customers to learn their priorities and map to technical solutions.
- Utilize strong communication to form productive relationships with customers, partners, peers, and internal teams.
- Maintain organized and timely documentation, account administration, and updates of internal systems.
- Provide mentorship to members of the CSE team on areas of particular expertise.
Requirements
- 5+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
- Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP) is essential
- Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
- Confident, polished communicator with a proven ability to build lasting, critical business relationships
- Fluency in an additional European language would be beneficial
Culture & Benefits
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service
- Additional day off for your birthday
- Private medical insurance which covers you, your cohabiting partner and children
- Life insurance of 4 times your base salary
- Salary sacrifice pension scheme
- Enhanced family leave
- Confidential Employee Assistance Program
- Cycle to work scheme.