TL;DR
Sales Development Representative (AI Customer Service): Engaging with potential and current customers to showcase the value of Intercom's AI-powered customer service solutions with an accent on impactful first impressions and building momentum for the sales team. Focus on fast-paced multi-tasking, collaboration with Account Executives, and team development.
Location: Must be in the office in Chicago, Illinois at least three days per week.
Salary: $69,716 - $87,075 (OTE)
Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
What you will do
- Engage with potential and current customers to assess mutual fit via Intercom Inbox, phone, email & Linkedin.
- Multi-task fast-paced conversations while maintaining an engaging and positive experience for Intercom’s potential customers.
- Work closely with Account Executives to build pipeline and drive deals.
- Maintain an up-to-date knowledge of our product and the value we can provide our customers.
- Work with cross-functional partners to continuously better our workflows.
- Engage in team development and mentoring.
Requirements
- Excellent written and verbal communication.
- Exceptional listening skills & the ability to take quick action on what you’ve learned.
- Strong organization and time management.
- Intellectual curiosity and problem solving.
- Collaborative and coachable.
- Highly motivated and self-driven.
Nice to have
- Bachelor's Degree preferred.
- 0-3 years of work experience (Sales and/ SaaS experience is a +).
- Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite.
Culture & Benefits
- Competitive salary and meaningful equity.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan & match.