TL;DR

HR Technology AI Architect (AI): Driving transformation across HR functions through AI-powered and emerging technology solutions with an accent on AI strategy, system architecture, and process automation. Focus on leading teams to design, pilot, and scale AI-enabled solutions within the Workday ecosystem to enhance employee experience and operational efficiency.

Location: Must be based in or able to commute to San Mateo, CA (Hybrid: 3 days/week in-office)

Salary: $183,500–$240,870 USD

Company

Freshworks provides uncomplicated, enterprise-grade service software to deliver exceptional customer and employee experiences through a people-first AI approach.

What you will do

  • Develop and execute HR transformation strategies focused on AI innovation and future workforce needs.
  • Direct the design and integration of HR technologies, including Workday enhancements and AI-driven automation.
  • Establish governance, standards, and best practices for AI deployment and system configuration.
  • Lead and coach a high-performing team of Product Owners to drive digital adoption and process excellence.
  • Partner with HR, IT, and Legal stakeholders to translate complex business challenges into scalable AI solutions.
  • Oversee project delivery, prioritizing resources and managing dependencies to ensure successful outcomes.

Requirements

  • 10+ years of progressive experience with Workday, including HRIS support and optimization.
  • Proven experience in large-scale technology implementation and HR transformation initiatives.
  • Strong knowledge of AI/ML, NLP, and intelligent automation tools in an HR context.
  • Experience designing and configuring AI agents or virtual assistants.
  • Skilled in design thinking, solution architecture, and agile delivery methodologies.
  • Bachelor’s degree in Computer Science, Information Systems, or a related field.

Nice to have

  • Workday implementation experience in Absence Management, Advanced Compensation, Benefits, Payroll, or Time Tracking.
  • Exposure to AI ethics, responsible AI practices, and data privacy frameworks.
  • Experience combining RPA with NLP or decision engines for dynamic workflows.

Culture & Benefits

  • Comprehensive medical, dental, and vision insurance options.
  • Equity and Employee Stock Purchase Plan (ESPP).
  • Flexible PTO and wellness benefits.
  • Parental and adoption leave support.
  • Collaborative, people-first environment valuing diversity and inclusion.