TL;DR

Director, Product Management (Platform Language): Leading the evolution of localization and internationalization capabilities for a global AI-powered experience orchestration platform with an accent on defining product strategy, roadmapping, and ensuring multilingual user experiences. Focus on scaling foundational language capabilities globally, supporting regional compliance, and driving user engagement across international markets.

Location: United Kingdom

Company

Genesys empowers organizations globally with an AI-powered Experience Orchestration platform to improve customer loyalty and business outcomes.

What you will do

  • Own and drive the product strategy for platform language capabilities, including localization and internationalization.
  • Define and manage the language roadmap, prioritizing based on business impact and customer needs.
  • Design and improve multi-language support across platform workflows and ensure high language quality.
  • Establish benchmarks for language quality, performance, and adoption, including measurement frameworks.
  • Evaluate and incorporate regional localization requirements and explore emerging language technologies (machine translation, LLMs).
  • Act in both a Product Manager and Project Manager capacity, coordinating across multiple teams.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Linguistics, or related field.
  • 7+ years of product management experience or relevant technical role.
  • Experience with localization/internationalization, multilingual UX, or regional product strategy.
  • Familiarity with L10n/I18n frameworks, translation management systems, and Unicode standards.
  • Strong technical aptitude to collaborate closely with engineering.
  • Excellent written and verbal communication skills.

Nice to have

  • Experience supporting platform-scale localization for SaaS or enterprise products.
  • Knowledge of accessibility standards and cultural nuances in UI/UX.
  • Background working with translation, NLP, or voice technologies.
  • Experience benchmarking competitors' localization capabilities and interacting with customers.

Culture & Benefits

  • Genesys empowers over 6,000 employees globally, fostering empathy and collaboration.
  • Employees have independence to make a larger impact and take ownership.
  • Offers great benefits and perks similar to larger tech companies.
  • Committed to fairness in the workplace as an equal opportunity employer.