TL;DR
User Experience Engineer (UX Research): Managing and executing user trials for hardware and software product iterations with an accent on participant coordination and stakeholder communication. Focus on ensuring timely data delivery, providing high-quality customer support, and troubleshooting technical issues for trial participants.
Location: Must be based in Hsinchu, Taiwan or Suzhou, China (Hybrid)
Company
Logitech is a global company focused on designing hardware and software solutions that help people collaborate and create, with a strong commitment to inclusivity and employee well-being.
What you will do
- Develop and manage multiple user trials concurrently to ensure timely project execution.
- Coordinate with internal stakeholders, including research scientists and product managers, to align on objectives.
- Serve as the primary point of contact for trial participants, delivering exceptional customer service.
- Troubleshoot technical difficulties and provide solutions to ensure seamless trial experiences.
- Communicate trial progress, findings, and status updates clearly to cross-functional departments.
- Maintain deep knowledge of the product portfolio to effectively support users and project goals.
Requirements
- Proven experience in managing multiple projects and meeting strict deadlines.
- Strong written and verbal communication skills with ability to tailor messaging.
- Excellent interpersonal and rapport-building skills.
- Experience in high-volume customer service or support environments.
- Solutions-oriented mindset with analytical and critical thinking capabilities.
Culture & Benefits
- Hybrid work environment designed for flexibility.
- Inclusive and diverse global company culture.
- Comprehensive and competitive benefits packages tailored by location.
- Focus on physical, financial, emotional, and social well-being.
- Opportunities to make a positive global impact through product development.