TL;DR
Fraud Analyst Officer: Resolving dispute requests and monitoring card transactions for suspicious activity with an accent on compliance with card scheme rules and improving fraud strategies. Focus on investigating alerts, making informed decisions on dispute resolution, and maintaining accurate records.
Company
Swissquote is the Swiss Leader in Online Banking, providing trading, investing, and banking services to over 500,000 clients through performant and secured digital platforms.
What you will do
- Communicate with internal customer support to resolve dispute requests.
- Process dispute-related transactions in internal and card scheme systems (Visa and MasterCard platforms).
- Review card transaction monitoring alerts to flag suspicious activity outside normal patterns.
- Investigate and take immediate action on alerts, notifications, and reporting to ensure compliance.
- Resolve issues on behalf of card holders in support of dispute resolution processing, comparing alternatives and deciding on appropriate approaches.
- Explore new ways to help improve existing fraud strategies and continuously improve product and job knowledge.
Requirements
- Minimum of 3 years’ experience in banking operations department.
- Excellent communication skills, both written and verbal in English and French.
- Exceptional organizational skills and attention to detail.
- Strong analytical abilities and capability to think out of the box.
- Able to work within a team, manage stress, and handle high volumes.
Nice to have
- Knowledge of Visa and MasterCard dispute rules and regulations.
Culture & Benefits
- Work in a flexible way, without dress code and in multicultural teams.
- Opportunity to have a huge impact on the industry.
- Grow skills and boost your career in a fast-paced environment.
- An equal opportunity employer, welcoming candidates from all backgrounds, experiences, and perspectives.