TL;DR
Client Success Specialist (Japanese): Delivering exceptional customer service and ensuring client satisfaction by serving as a key point of contact for valued clients. Focus on providing expert guidance, resolving issues, and building strong relationships with clients.
Location: Must have appropriate rights and documentation for employment in Malaysia.
Company
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting with offices in six regions.
What you will do
- Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of inquiries and issues.
- Tailor support in line with defined client segments.
- Support client retention by providing accurate guidance and practical insights.
- Collaborate with internal stakeholders across departments, resolving client issues effectively.
- Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.
Requirements
- Proven experience in a customer service role, with a strong preference for candidates with fintech experience.
- Excellent communication and interpersonal skills with the ability to empathize with clients.
- Strong verbal and written communication skills in English and Japanese.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
- This role entails the need for the candidate to be able to work on rotating day shift and weekend shifts.
Culture & Benefits
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance
Hiring process
- Talent Acquisition Interview (45 minutes)
- Take Home Assessment (1 day)
- Hiring Team Interview (1 hour)