TL;DR

Associate Technical Account Manager (Customer Support): Providing technical software support and client guidance for Yardi’s property management solutions with an accent on troubleshooting, client communication, and software setup. Focus on delivering responsive support, problem-solving, and building strong client relationships in the affordable housing sector.

Location: Santa Barbara, CA, USA; hybrid work format

Salary: $31.25–$32.81 per hour

Company

Yardi is a global leader in property technology with over 40 years of experience and 10,000 employees worldwide, dedicated to innovative real estate software solutions and community impact.

What you will do

  • Provide technical software support, setup, and implementation guidance via email and phone.
  • Troubleshoot application issues and deliver effective solutions.
  • Build client trust through responsive communication and clear guidance.
  • Share product features and best practices to champion client success.
  • Collaborate with internal teams to escalate and resolve challenges.
  • Continuously learn products and industry trends to enhance client support.

Requirements

  • Bachelor’s degree or equivalent experience in Business, Finance, Math, or Computer/Engineering Sciences.
  • Comfortable providing live technical support via phone and email.
  • Location: Must be based in or near Santa Barbara, CA, USA with hybrid work arrangement.
  • Strong problem-solving and customer-focused mindset.
  • Detail-oriented, adaptable, and able to thrive in fast-paced environments.
  • Skilled at building strong client relationships and delivering exceptional service.

Nice to have

  • Familiarity with property management or real estate software, especially Yardi.
  • Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

  • Comprehensive benefits including 100% paid employee medical premiums and profit-sharing plan.
  • Flexible work arrangements with hybrid model.
  • Supportive and award-winning company culture recognized by Glassdoor.
  • Commitment to community impact and philanthropy.