TL;DR

Content Designer (Customer Service): Taking ownership of local support updates and creating clear, usable content like flow descriptions and articles with an accent on logic, scenarios, and solutions. Focus on partnering with local Support Teams, delivering knowledge updates, and improving content based on feedback, research, and data.

Location: Hybrid in Almaty, Kazakhstan. Relocation package offered for candidates from other regions.

Company

inDrive is a global tech company on a mission to challenge injustice, offering services from ride-hailing to freight and financial services.

What you will do

  • Work closely with Product Teams and take ownership of local support updates.
  • Think scenario-first and create clear and usable content: flow descriptions, articles, instructions.
  • Partner with local Support Teams to deliver knowledge updates, gather feedback, and improve content.
  • Help evolve content guidelines and standards.

Requirements

  • 1+ years of experience in UX Writing, Content Design, or Knowledge Management.
  • Basic experience with analyzing support tickets or customer journey mapping (CJM).
  • Strong written communication skills and attention to detail.
  • Experience with iterating and improving content based on feedback, research, and data.
  • Strong cross-functional collaboration skills.

Culture & Benefits

  • Stable salary, official employment.
  • Health insurance.
  • Hybrid work mode and flexible schedule.
  • Relocation package offered for candidates from other regions.
  • Access to professional counseling services including psychological, financial, and legal support.
  • Diverse internal training programs and partially/fully paid additional training courses.
  • All necessary work equipment provided.