TL;DR
Seo Customer Success (Customer Support): Own the critical phase of customer lifecycle by onboarding, leading SEO and AI-driven growth strategies, and converting pilots into long-term contracts with an accent on customer outcomes and momentum. Focus on consultative engagement, translating performance metrics into business impact, and managing multiple accounts in a fast-paced environment.
Location: Remote - South America with required overlap 8am to 12pm PT. Work visa sponsorship is not provided.
Company
GrowthX AI builds a modern growth engine for marketing teams combining AI workflows with expert support to drive organic growth, serving high-growth startups and industry leaders.
What you will do
- Own customer onboarding and convert initial engagements into long-term contracts.
- Lead customer strategy focused on SEO, content, and AI visibility outcomes.
- Manage regular customer meetings and day-to-day communication.
- Translate performance metrics into clear business impact.
- Collaborate with editors and specialists to ensure quality execution.
- Identify renewal and expansion opportunities and support sales efforts.
Requirements
- 4–7 years experience in customer success, engagement management, or consulting.
- Strong background in SEO, content strategy, and performance marketing.
- Proven ability to manage customer relationships and drive renewals.
- Experience with growth-stage or enterprise marketing teams.
- Must have legal authorization to work in country of residence; no visa sponsorship.
- Must be located in South America with required time zone overlap.
Culture & Benefits
- Fully remote work with support for home office setup.
- Flexible time off recognizing local holidays.
- AI-forward culture with access to training and mentorship.
- Support for external conferences and industry events.
- Collaborative, feedback-driven environment emphasizing clear communication.