TL;DR
EA-Client Support Specialist I (Political Tech): Providing front-line support and training for Democratic campaigns and progressive organizations using our digital tools with an accent on compliance, fundraising, and advocacy workflows. Focus on solving complex user issues, conducting web-based training, and ensuring clients successfully leverage the platform for their social missions.
Location: Must be based in the United States
Salary: $58,700
Bonterra
Bonterra provides technology solutions for democratic and progressive causes, powering advocacy organizations and campaigns to drive social impact.
What you will do
- Serve as the primary point of contact for Democratic campaigns and organizations.
- Conduct web-based training sessions for new and existing customers.
- Troubleshoot platform issues and provide logical, effective solutions.
- Assist clients in configuring and managing their fundraising and compliance tools.
- Act as an expert practitioner to ensure users maximize the impact of their digital workflows.
Requirements
- Must be authorized to work in the United States without sponsorship
- Demonstrated interest in Democratic and progressive ideals.
- At least two years of experience in political campaigns, unions, or nonprofits using fundraising or email tools.
- Experience with platforms like NGP8, EveryAction, VAN, or VoteBuilder.
- Strong oral and written communication skills with a professional phone manner.
- Exceptional patience and critical thinking abilities.
Nice to have
- Experience in teaching, mentoring, or tutoring roles.
- Previous background in customer relations.
- Experience using NGP Classic or Mobilize.
Culture & Benefits
- Comprehensive benefits package including health and wellness support.
- Inclusive, equitable work environment dedicated to social impact.
- Opportunity to work with mission-driven progressive organizations.
- Access to professional development and growth opportunities.
- Role is part of a bargaining unit represented by CWA Local 1400, 2336, or 13000.