TL;DR

Partner Operations Manager (SaaS): Managing Redis's global partner ecosystem, scaling revenue through resellers, GSIs, and cloud service providers with an accent on partner onboarding, program execution, and operational rigor. Focus on ensuring partners are enabled, compliant, and productive from day one by operating at the intersection of process, systems, and partner experience.

Company

Redis is a company that provides the fastest, simplest technology in the business, building the product that runs the fast apps our world runs on.

What you will do

  • Own end-to-end partner onboarding across resellers and service partners.
  • Serve as the operational backbone of the Redis Partner Network, ensuring consistent application of program rules, benefits, and requirements.
  • Manage partner setup across core systems (e.g., partner portal, CRM, deal registration, certifications).
  • Maintain onboarding SLAs, track bottlenecks, and drive continuous improvement.
  • Provide day-to-day operational support to regional Partners & Alliances teams, including deal registration and program policy clarification.
  • Assist with ad hoc reporting, data pulls, and basic analysis to support business needs and decision making.

Requirements

  • 5–8 years of experience in Partner Operations or Sales Operations within a SaaS or enterprise software environment.
  • Direct experience supporting reseller and partner programs, including onboarding, deal registration, tiering, and incentives.
  • Strong understanding of partner sales motions and routes to market (VARs, Distributors, SIs, Service Providers, Cloud Service Providers).
  • Proven ability to manage multiple concurrent initiatives, work independently, and thrive in a fast-paced, evolving environment.
  • Experience with Salesforce (SFDC), CPQ tools, forecasting tools (e.g., Clari), and partner portals, including data/pipeline hygiene, deal registration, and reporting.
  • Clear, concise communicator able to explain policy, process, and requirements without friction.

Culture & Benefits

  • Value a culture of curiosity, diversity of thought, and innovation from employees, customers, and partners.
  • Committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work.
  • Dedicated to equal employment opportunities regardless of various classifications protected by law.
  • Strive to create a workplace where every voice is heard, and every idea is respected.