TL;DR
Content Designer (Fintech): Refining and developing digital customer experiences for mobile apps and websites with an accent on clear, people-focused language and brand consistency. Focus on collaborating with product teams to create success metrics and translating complex financial information into accessible content.
Location: Must be based in or able to commute to London (Hybrid: 40% time in office)
Salary: £72,702 - £80,780
Company
A major UK-based financial services group committed to driving digital transformation and finance as a force for good.
What you will do
- Create engaging, readable, and accessible content for customer-facing digital platforms.
- Define the tone and personality of web and app interactions through user-centered design.
- Collaborate with product, risk, legal, and branding teams to ensure messaging consistency.
- Use research and insights to advocate for user needs and improve content strategy.
- Establish and track success metrics for content performance.
- Provide feedback and share design expertise within a multi-disciplinary agile team.
Requirements
- At least 3 years of experience in content design, UX writing, or conversation design.
- Proven ability to write on-brand content across multiple tones of voice.
- Experience working in complex environments, preferably within financial services.
- Strong stakeholder management skills with the ability to influence cross-functional teams.
- Proficiency in collaborative design tools such as Figma.
- Commitment to a hybrid working pattern with at least 2 days per week in the London office.
Nice to have
- Experience with agile methodologies.
- Strategic thinking regarding customer journey evolution.
Culture & Benefits
- Generous pension contribution of up to 15%.
- 30 days of annual leave plus bank holidays.
- Annual performance-related bonus scheme.
- Comprehensive health and wellbeing initiatives.
- Discounts on shopping and various lifestyle benefits.
- Inclusive environment with flexible working support.