TL;DR
Customer Service Specialist (Ecommerce): Providing excellent customer support to French-speaking clients via phone, email, and chat from the Valencia office with an accent on customer satisfaction and proactive service. Focus on problem-solving, teamwork, and delivering a 9+ WOW service experience.
Location: Onsite in Valencia, Spain with relocation support
Company
HelloPrint is a fast-growing European scale-up in ecommerce with a dynamic, international team based in Valencia.
What you will do
- Serve as the first contact for French-speaking customers via phone, email, and chat
- Help customers find the right products and services proactively
- Deliver service with a customer-centric mindset and positive attitude
- Collaborate with a diverse, motivated team to ensure customer satisfaction
Requirements
- Professional level of English and French, both verbal and written
- Bachelor degree or equivalent academic level
- Experience in customer service or sales is a plus
- Customer-friendly attitude and problem-solving skills
- Willingness to relocate to or already based in Valencia
Culture & Benefits
- Work in sunny Valencia with a multicultural team of 100+ colleagues
- Free Spanish classes and support with Spanish administration and relocation
- Company activities, events, parties, and a growth program with job opportunities
- Attractive discounts on Urban Sports Club and free Bueno Bootcamp
- Breakfast, lunch, and healthy snacks provided
Hiring process
- Application review and initial impression evaluation
- Discussion of next steps to ensure cultural fit