TL;DR
Director Customer Success (RPO Projects): Collaborating across business development, solutions, and operations to ensure effective strategy and structural build-out for RPO projects, focusing on achieving client expectations and fostering loyalty. Focus on operational best practices, managing client relationships, and defining engagement KPIs and SLAs.
Location: Remote (United States only)
Company
Korn Ferry is a global consulting firm that powers performance, unlocking potential in people and transforming businesses across more than 50 countries.
What you will do
- Review and approve operational solution designs.
- Partner with the commercial team during client negotiations and proposal development.
- Build and maintain strong relationships with client stakeholders, ensuring clear role accountability.
- Define and gain alignment on key engagement KPIs and SLAs, ensuring all reporting aligns with requirements.
- Support and guide iRPO team recruiting efforts specific to the account.
- Establish daily, weekly, and monthly operational targets based on contractually agreed SLAs.
Requirements
- Bachelor’s degree or ten years of equivalent work experience.
- Ten years of relevant experience in talent acquisition.
- Experience partnering with sales for pitches and solution designs.
- Understanding of SLAs/SOW and revenue/pricing models.
- Proficiency in Excel and PowerPoint.
- Ability to analyze complex data and develop sound recommendations.
Culture & Benefits
- Work for a global consulting firm with over 9,000 colleagues serving clients in more than 50 countries.
- Opportunity to unlock potential in people and unleash transformation across businesses.
- Commitment to lasting impact and bold ambition.
- Korn Ferry is an Equal Employment Opportunity Employer.