TL;DR
Technical Support Consultant (Dutch): Providing technical and customer support for global SaaS and hardware solutions with an accent on incident triage, hardware troubleshooting, and effective communication. Focus on resolving complex technical issues for end-users while ensuring data security and maintaining high KPI standards.
Location: Remote. Must align with Monday–Friday, 9am–5pm CET schedule.
Company
SupportYourApp is a global Support-as-a-Service leader providing secure customer and technical support for tech companies worldwide.
What you will do
- Triage and prioritize critical infrastructure issues versus non-critical requests
- Extract technical data including error codes, version numbers, and hardware IDs
- Document incidents clearly including detailed steps to reproduce
- Troubleshoot faults using logical deduction and guide users on physical checks
- Maintain a deep understanding of client solutions and meet established KPIs
- Communicate escalation paths and expected response timelines clearly
Requirements
- Dutch: C1+ level (spoken and written) required
- English: B2 level required
- Minimum 6 months of experience in technical support
- Hands-on experience with networking, firewalls, and cabling
- Proficiency in Microsoft 365 and Windows environments
- Basic SQL knowledge and strong hardware troubleshooting skills
Nice to have
- Previous experience in IT support or systems administration
Culture & Benefits
- Fixed schedule: Monday–Friday, 9am–5pm CET
- Fully remote work opportunity
- Inclusive international environment with a focus on trust and no time-tracking
- Compensation paid in USD
- Access to referral rewards and ongoing professional development