TL;DR

Account Manager (SaaS): Managing and growing partner accounts on the Fresha platform with an accent on revenue growth, retention, and partner engagement. Focus on building strong relationships, executing upsell strategies, and collaborating cross-functionally to drive commercial success.

Location: Remote within United States, specifically Los Angeles

Salary: $100,000 - $120,000 per year

Company

Fresha is a leading global marketplace platform for beauty and wellness, providing business software and financial technology solutions to over 130,000 businesses and 450,000 professionals worldwide.

What you will do

  • Collaborate with commercial, marketing, and product teams to ensure seamless partner experience.
  • Meet KPIs on monetization, revenue growth, and retention by engaging and educating partners.
  • Analyze reports and execute plans to upsell and increase revenue from existing accounts.
  • Build meaningful relationships through face-to-face and video meetings with partners.
  • Maintain consistent contact strategy to keep partners engaged and reduce churn.

Requirements

  • Location: Must be based in the United States, preferably Los Angeles.
  • Minimum 2 years of account management experience with proven revenue growth success.
  • Experience managing full sales cycle and selling into SMBs.
  • Comfortable working in a fast-paced, changing environment.
  • Demonstrable experience driving commercial growth in SaaS industry.
  • Team player willing to assist and collaborate.

Nice to have

  • Fluency in English and Spanish.
  • Experience selling multiple products simultaneously.
  • Experience with CRM systems, especially Hubspot.

Culture & Benefits

  • Inclusive workforce valuing diversity and equal opportunity.
  • Supportive environment for accessibility needs during interview and employment.
  • Opportunity to work remotely within the US.

Hiring process

  • Initial 30-minute video call with Talent Team member.
  • 45-minute video interview with Head of Account Management.
  • Final 60-75 minute video interview with Account Management Leadership team.
  • Feedback provided within 2 to 3 weeks.