TL;DR

Director of Clinical Operations (MedTech): Leading strategic direction and operational rigor for high-acuity crisis services with an accent on 24/7 mental health crisis lines, critical incident response, and mandatory referral programs. Focus on scaling clinical operating models, driving measurable impact across KPIs, and managing a multi-layered clinical leadership team.

Location: Remote (US). Must be based in the United States.

Salary: $164,900–$197,500

Company

Spring Health is a mission-driven mental healthcare company providing clinically validated, technology-enabled care services for millions of employees globally.

What you will do

  • Oversee the end-to-end performance and evolution of 24/7 crisis lines, critical incident response, and managerial referral services.
  • Translate enterprise customer needs into scalable clinical operating models.
  • Partner with Product, Legal, and Customer Success teams to ensure seamless service delivery.
  • Lead and mentor a multi-layered clinical organization and large frontline team.
  • Drive standardization of clinical protocols, quality assurance, and compliance frameworks.
  • Manage KPIs regarding access, quality, utilization, and cost-to-serve to ensure data-driven performance.

Requirements

  • Must possess an active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN).
  • 8+ years of progressive leadership experience in behavioral health, EAP, or crisis services.
  • Experience overseeing large frontline teams of 100+ FTEs.
  • Direct experience managing 24/7 clinical operations including workforce planning and risk oversight.
  • Must be authorized to work in the US.
  • Strong operational acumen with a track record of driving change in fast-scaling matrixed environments.

Nice to have

  • Expertise in Acute Stress Disorder, PTSD, and Trauma-related disorders.
  • Experience navigating executive-level customer interactions.

Culture & Benefits

  • Comprehensive health, dental, and vision insurance starting on day one.
  • Employer-sponsored 401(k) with up to 2% match.
  • Generous paid time off, including vacation, sick leave, and parental leave (18 weeks for birthing, 16 weeks for non-birthing).
  • Professional development reimbursement up to $1,000 per year.
  • Access to mental health support, Noom, Carrot fertility benefits, and Wellhub fitness subscriptions.