TL;DR
Support Engineer (GCR): Solving complex technical problems and delivering exceptional support services to customers with an accent on initial troubleshooting, root cause identification, and meticulous issue resolution. Focus on collaborating with R&D and Product Teams, influencing product evolution through feedback, and managing internal projects.
Location: Onsite in Beijing
Company
AppsFlyer is a global company operating from 25 offices across 19 countries, focused on mobile attribution and marketing analytics.
What you will do
- Take end-to-end ownership of customer technical issues, including initial troubleshooting and root cause identification.
- Serve as the point of contact on customer escalations and ensure meticulous resolution.
- Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
- Enrich the client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Manage various internal projects and act as a technical account manager for select VIP customers.
Requirements
- At least 3 years of experience with technical support, QA, data analysis, development, or technical account management.
- Experience in SQL querying and managing data.
- Fluent in English.
- Mature communication skills to handle communications between clients, internal business, and R&D teams.
- Ability to learn new technologies quickly and work independently.
Nice to have
- Development or mobile development experience.
- Web / mobile marketing and digital advertising experience.
- Experience in BI, LLM, and AI Agent.
Culture & Benefits
- Work in a global company operating from 25 offices across 19 countries.
- Ensure equal opportunities and promote the recruitment of diverse talents.
- Value and encourage curiosity, diversity, and innovation.