TL;DR

Junior Developer Support Engineer: Assisting technical users with implementing Algolia in various web and mobile development stacks with an accent on troubleshooting and resolving technical obstacles. Focus on serving as a product expert and improving processes and tools.

Location: Remote (United States). Must be able to work in Eastern or Central Standard Time.

Salary: $69,500 - $85,000 USD

Company

Algolia empowers 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale.

What you will do

  • Handle technical requests via web and email support channels.
  • Conduct empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
  • Submit bug reports to the Engineering team.
  • Partner with Product Teams and Engineering to serve as a product expert to the rest of the support team.
  • Contribute to internal and external knowledge bases.
  • Participate in internal projects to improve processes and tools.

Requirements

  • Ability to work Eastern or Central Standard Time
  • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
  • Experience with web development and/or REST APIs.
  • Experience in technical customer support, supporting SaaS enterprise software ideally.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
  • Excellent spoken and written English skills
  • Ability to work in an on-call rotation

Nice to have

  • Basic familiarity with iOS & Android platforms.
  • Experience supporting open-source projects & their GitHub communities.
  • Experience with Shopify, Magento
  • Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)

Culture & Benefits

  • Flexible workplace model designed to empower all Algolians to fulfill our mission to power search and discovery with ease.
  • Emphasis on an individual’s impact, contribution, and output, over their physical location.
  • High-trust environment where team members have the autonomy to choose where they want to work and when.
  • We’re looking for talented, passionate people to help build the world’s best search and discovery technology.
  • We value autonomy, diversity, and collaboration.
  • We’re committed to creating an inclusive workplace where everyone is respected and supported.