TL;DR
Cloud Associate TSE 1: Providing frontline cloud support and technical assistance for MongoDB Atlas customers with an accent on troubleshooting connectivity, platform features, and escalating complex issues. Focus on delivering excellent customer service, investigating technical problems, and testing new features in a hybrid work model based in Tel Aviv.
Location: Hybrid, must be based in Tel Aviv
Company
MongoDB is a leading database company reinventing data management for the AI era with a globally distributed, multi-cloud database platform.
What you will do
- Provide exceptional customer service and technical support for cloud database users
- Investigate and resolve customer technical issues, report bugs
- Collaborate with engineering teams to escalate complex problems
- Review and test new product features before release
- Work as part of a global, engineering-focused team
Requirements
- Must be based in Tel Aviv for hybrid work
- General knowledge of operating systems and scripting (Linux, bash)
- Hands-on networking experience
- Experience with cloud platforms such as AWS, Azure, or GCP
- Technical or non-technical customer service experience
- Strong communication skills and ability to learn quickly
Nice to have
- Experience with database architecture and administration
- Knowledge of automation tooling and APIs
- Systems administration and distributed systems understanding
- Familiarity with genAI concepts and technologies
- Programming experience in Java, Python, C#, JavaScript, Node, or Go
Culture & Benefits
- Engineering-focused, innovative, and fun culture
- Global team collaboration
- Supportive environment with employee affinity groups and generous parental leave
- Commitment to diversity, equity, and inclusion
- Accommodations for individuals with disabilities during hiring process