TL;DR

Customer Deployment Engineer: Responsible for implementing and supporting Harrison.ai solutions for clients, partners, and internal teams with an accent on software installation, configuration, and system testing. Focus on delivering high-quality technical support, troubleshooting issues, and documenting solutions.

Location: Italy

Company

Harrison.ai is redefining what’s possible in healthcare through diagnostic AI solutions that support clinicians to deliver earlier, more accurate diagnoses.

What you will do

  • Implement Harrison.ai solutions, including software installation, configuration, and system testing.
  • Communicate with customers and internal teams to detail project requirements.
  • Plan and train customer staff in the support of Harrison.ai solutions.
  • Remotely build, configure, and manage Ubuntu Linux enterprise systems.
  • Provide technical support (Level 2 and 3) to customers, delivering solutions to technical and non-technical end users.
  • Document troubleshooting and problem resolution steps, including root cause analysis.

Requirements

  • Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint).
  • Familiarity with systems such as AWS and VMWare (certifications preferable).
  • Previous experience in roles such as System Admin or Infrastructure Engineer.
  • Experience with containerisation platforms (e.g., Docker, Kubernetes).
  • Experience with installing and maintaining Linux operating systems.
  • Willingness to travelling up to 25% of the year.

Nice to have

  • Experience with healthcare workflow engines (e.g., Nextgen Connect).
  • Strong customer engagement and relationship building skills.
  • Demonstrated strong organisational, analytical, and decision-making skills.
  • Ability to work on multiple concurrent tasks/activities and meet customer expectations.
  • Able to work independently, with a self-starter attitude, and as part of a wider team.

Culture & Benefits

  • Innovate for global good by pioneering world-first AI technology.
  • Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
  • Scale your potential with yearly L&D budgets, mentoring, hackathons, and secondments.
  • Work when and where you do your best with WFH options, flexible hours, and the autonomy to make an impact your way.
  • Support for every family journey with inclusive, thoughtful policies to support families in every stage.